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Watch Service and Repair

Welcome to the Watches of Switzerland Service Centre

When you buy a luxury watch from Watches of Switzerland, we make it our mission to ensure your enjoyable and seamless ownership experience. Not just at the time of purchase, but for the entire lifetime of your timepiece. Which, if cared for carefully and correctly, could last for several generations or more. That’s why we continue to invest heavily in both our people and our equipment to maintain our position as the leaders in the aftersales service field for Swiss watches in Australia.

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Our in-house workshop is staffed by dedicated service personnel, including our expertly-trained and accredited watchmaker, who boasts more than 45 years’ experience. We facilitate the service and repair of all watches we sell, giving you peace of mind that your precious timepiece will only be handled by experts. Keeping your warranty – if applicable – completely intact.

We are also pleased to offer servicing, repair and polishing services for older watches too, including vintage models. Our battery service is available for all applicable watches and includes cleaning and pressure testing. All work performed by our in-house workshop is backed by a 12-month guarantee, and this extends to vintage watches as well. For bigger jobs, full restoration services are available. Please contact us to discuss further.

At Watches of Switzerland, we pride ourselves on 20 years of experience servicing Swiss watches. We use custom built software to monitor the status of all repairs and keep you apprised of our progress via regular updates. Owning a luxury watch can and should be a very enjoyable experience. To ensure it remains that way, don’t trust just anyone with your servicing and repair needs. Instead, come to the leaders in the aftersales service field for Swiss watches in Australia and see the difference for yourself.

Maintaining your Swiss watch

It is important to know that when you invest in a Swiss watch, particularly a mechanical Swiss watch, that you will need to maintain it with regular servicing. Just like a prestige car, you must only entrust the maintenance and repair of your Swiss watch to an authorised watchmaker who has been trained to conduct the correct service on your timepiece, and who has the correct parts and seals

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Rolex Watch Servicing And Repair

Every Rolex is designed and crafted with precision and expert knowledge. As an Official Rolex Retailer, Watches of Switzerland is authorised to receive your Rolex watch for servicing — a procedure that ensures your timepiece will comply with its original functional and aesthetic specifications. After a complete service, your Rolex is covered by a two-year Service Guarantee, in line with our terms and conditions. If cared for properly, your Rolex could be handed down through the generations to live many lifetimes.

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Rolex service and repair in Australia - Sydney, Melbourne, Perth and Canberra

Frequently asked questions

When and how should I wind my watch with a hand-winding movement?

It is recommended that you wind your mechanical watch once a day (even when you are not wearing it) – this produces the energy required for the movement to work well for the next 24-hours.

A watch is wound to maximum capacity when you feel a certain resistance when turning the crown. Take care not to wind the watch past this point, or you risk snapping your mainspring.

How should I wind my automatic watch?

We recommend that you wear your automatic watch every day so that the movement of your wrist winds the timepiece on a regular basis. If you don’t wear it for a while and need to wind it, give the crown a few turns to wind the mechanism and set the movement working again.

What is involved in a full service?

Your mechanical watch is a high-precision instrument that operates 24 hours a day, or 8,760 hours a year.

It is essential to have your timepiece fully checked on an average of every three years to keep it running well and prolong its life without requiring expensive overhauls. If significant variations occur in the settings, you may need the movement serviced.

Our watchmaker will complete the following tasks in a full service:

  1. Firstly, full disassembly of the watch case and movement.
  2. Polishing of the case and bracelet, changing the gaskets, driving in or gluing of the crystal, followed by a water pressure test.
  3. Movement: Full cleaning of components or replacement if required, oiling, checking of the escapement fixtures and setting, reinsertion of the dial and hands.
  4. Casing up of the movement.
  5. Checking the power reserve.
  6. Ensuring your timepiece looks like new for you to enjoy.