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Questions Answered - Watches of Switzerland Pre-Owned

Introducing Pre-Owned

A safe and reliable environment for enthusiasts to buy and sell pre-loved timepieces, whilst still maintaining the same high level of service and luxury experience our clients have come to expect.

Watches of Switzerland Pre-owned offers a broad but carefully curated selection of timepieces in constant rotation. Expect to find a selection of modern and vintage brands, rare and important timepieces, sought after complications, as well as mainstream models that are perennial favourites on the secondary market.

Frequently asked questions

How do I know the Pre-Owned watch I’m buying is genuine?

All watches retailed by Watches of Switzerland Pre-owned come with a 12-month limited warranty, guaranteeing their condition and authenticity.

Before any timepiece is taken in by Watches of Switzerland Pre-owned, it must first pass a rigorous assessment performed by our team of qualified watchmakers (who have a combined experience of more than 65 years). This assessment involves evaluating the condition of the watch and verifying the authenticity of all its components (bracelet, case, movement). To make this authentication process even more robust, watches are typically only accepted into the Watches of Switzerland Pre-owned program if they are accompanied by their original box and papers (service papers also admissible). Watches of Switzerland Pre-owned will never retail a timepiece if there are any doubts or concerns about its authenticity, either in full or in part.

How do you grade the condition of the Pre-Owned watches you offer?

Watches of Switzerland Pre-owned makes use of a grading system for a brief and general description of condition, however, accurate conditions can vary greatly on a case-by-case basis depending on the type and era of timepiece. Every effort is made, however, to be as accurate and concise as possible in describing a pre-owned watch’s condition.

 

Do you offer finance?

Yes, we are pleased to offer a range of finance options through our partner, Zip. Please enquire today for further information.

 

 

What does your 12-month limited warranty cover?

The Watches of Switzerland Pre-owned 12-month warranty will cover and rectify any issues regarding the general timekeeping and health of the movement. Any evidence suggesting user error such as evidence of shock or misuse, as well as general wear and tear of the case and bracelet/strap is excluded in the warranty. This warranty is valid within Australia only. Clients can take their watch to any of our boutiques within Australia for assistance with any warranty related queries.

Should a timepiece retailed by Watches of Switzerland Pre-owned still have some factory warranty remaining, the balance of this warranty will transfer to the new owner. Watches of Switzerland Pre-owned will facilitate the service through the proper channels if any warranty related issues arise throughout the remainder of the warranty period. If a timepiece has less than 12-months remaining from the original factory warranty, Watches of Switzerland Pre-owned will provide the extra months required to satisfy a full 12-month warranty period.

Does Watches of Switzerland offer appraisals?

Watches of Switzerland provides a Certificate of Authenticity for any Pre-Owned timepiece purchased though our website, however we are unable to provide authentication for items not purchased through www.WatchSwiss.com.

I have a watch I would like to sell. What is the process?

Customers are most welcome to bring any timepiece/s and all relevant documentation and or paraphernalia – such as box, papers, proof of purchase – to one of our boutiques, where our staff will facilitate the process of sending your timepiece off to our service centre for assessment. As part of this inspection process, the watch case back will be opened for close examination. This assessment process takes approximately 48 hours to complete after which, if successful, a trade-in quote will be provided.

Should the trade-in not proceed the Service Centre will reseal, and pressure test your timepiece, free of charge. Once completed, you will be able to collect your watch from the original Watches of Switzerland Boutique you submitted it through.

What is your Shipping Policy?

We are pleased to offer complimentary, insured shipping Australia wide on all purchases made from our Pre-Owned collection.

Once an order has been confirmed our Pre-Owned team will reach out to confirm your details. Once dispatched, please allow 2-4 business days for delivery.

Can I purchase Pre-Owned watches from any Watches of Switzerland Boutique in Australia?

Watches of Switzerland Pre-owned timepieces are available for viewing and purchase in-store at any of our boutiques. (Please note advanced notice is required for an in-person viewing to ensure stock is available in location). Should you be unable to attend a viewing in store at any of our boutiques, our Pre-owned team will be able to organise high quality teleconferencing, or an in-depth video breakdown of any piece, its condition, features, as well as any other further correspondence required.

What is your Returns policy?

All sales are final. We are not able to offer refunds for change of mind. In the unlikely event there is a technical issue with the functioning of your watch, this will be rectified under the 12-month warranty as described above. We may, at our discretion provide a quote to purchase the watch back from you, subject to the completion of our quality control checks as outlined above.

 

Why are prices for some Pre-Owned watches higher than the manufacturer retail price?

Certain timepieces experience increased demand, commanding higher prices than their original retail value on the secondary market. Our Pre-Owned team of market experts are dedicated to providing you with access to the most sought-after timepieces at a fair market price.