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Watch Service and Repair

Welcome to the Watches of Switzerland Service Centre

When you buy a luxury watch from Watches of Switzerland, we make it our mission to ensure your enjoyable and seamless ownership experience. Not just at the time of purchase, but for the entire lifetime of your timepiece. Which, if cared for carefully and correctly, could last for several generations or more. That’s why we continue to invest heavily in both our people and our equipment to maintain our position as the leaders in the aftersales service field for Swiss watches in Australia.

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Our in-house workshop is staffed by dedicated service personnel, including our expertly-trained and accredited watchmaker, who boasts more than 45 years’ experience. We facilitate the service and repair of all watches we sell, giving you peace of mind that your precious timepiece will only be handled by experts. Keeping your warranty – if applicable – completely intact.

We are also pleased to offer servicing, repair and polishing services for older watches too, including vintage models. Our battery service is available for all applicable watches and includes cleaning and pressure testing. All work performed by our in-house workshop is backed by a 12-month guarantee, and this extends to vintage watches as well. For bigger jobs, full restoration services are available. Please contact us to discuss further.

At Watches of Switzerland, we pride ourselves on 20 years of experience servicing Swiss watches. We use custom built software to monitor the status of all repairs and keep you apprised of our progress via regular updates. Owning a luxury watch can and should be a very enjoyable experience. To ensure it remains that way, don’t trust just anyone with your servicing and repair needs. Instead, come to the leaders in the aftersales service field for Swiss watches in Australia and see the difference for yourself.

Maintaining your Swiss watch

It is important to know that when you invest in a Swiss watch, particularly a mechanical Swiss watch, that you will need to maintain it with regular servicing. Just like a prestige car, you must only entrust the maintenance and repair of your Swiss watch to an authorised watchmaker who has been trained to conduct the correct service on your timepiece, and who has the correct parts and seals

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Rolex Watch Servicing And Repair

Every Rolex is designed and crafted with precision and expert knowledge. As an Official Rolex Retailer, Watches of Switzerland is authorised to receive your Rolex watch for servicing — a procedure that ensures your timepiece will comply with its original functional and aesthetic specifications. After a complete service, your Rolex is covered by a two-year Service Guarantee, in line with our terms and conditions. If cared for properly, your Rolex could be handed down through the generations to live many lifetimes.

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Rolex service and repair in Australia - Sydney, Melbourne, Perth and Canberra

Frequently asked questions

How much does a battery replacement cost? How long does this procedure take? Does a replacement battery have a warranty?

Our skilled watchmaker will assess your timepiece, replace the battery, conduct a water-pressure test, and perform an ultrasonic cleanse of the case and bracelet, with a cost of $100.00. Seals will be replaced as needed. The estimated completion time for a battery change is three to five business days. All battery changes performed by Watches of Switzerland come with a 12-month warranty.

Do I need to book an appointment to service my watch?

To ensure the safety of our guests and staff, we recommend scheduling an appointment before visiting our boutique. To book an appointment, please contact our dedicated Client Services department via our webchat on our site, click here to email, or call 1300 808 135. Our Client Services team is available from 9:00 am to 5:00 pm AEST, Monday to Saturday, and 11:00 am to 4:00 pm AEST on Sunday or any Public Holidays.

How often should my watch be serviced?

It is recommended to opt for Complete Servicing every 5 to 7 years for mechanical watches, including automatic or hand-wound timepieces. For quartz watches, regular battery changes are typically required every 2 to 4 years, depending on the brand and model, and a full quartz watch service every 7 to 10 years.

In addition, water-resistant watches should ideally undergo a pressure test once a year, preferably before the Summer months, to ensure their continued water resistance during the bathing season.

How long is the service warranty and is it transferable if I decide to sell the watch in the future?

Following a complete service, your timepiece is typically covered by a Service Guarantee ranging from 12 to 24 months, depending on the brand. However, please note that this guarantee does not cover any damage or deterioration resulting from accidents or mishandling of the watch. Additionally, service warranties are not transferable as we cannot confirm if the watch has been tampered with by a Third Party after it was serviced.

How should I care for my new luxury watch?

Routine maintenance for luxury watches will vary depending on the specific watch model. However, it is recommended to have a watch checked for timekeeping accuracy and water resistance at least once a year, ideally before the Summer months, when the watch may be exposed to water-related activities.

What is the process of arranging for servicing my timepiece?

You can drop off your timepiece at one of our boutiques, and we will facilitate sending it to the brand service center for assessment. We will then provide you with a repair/service quotation and an estimated timeframe for completion. Currently, the estimated timeframe for a repair/service quote is 6 weeks after your timepiece has been received.

To ensure the safety of our guests and staff, we recommend booking an appointment to visit our boutiques. You can book an appointment by contacting our dedicated Client Services department through our webchat on our site, clicking here to email, or calling 1300 808 135. Our Client Services team is available from 9:00 am to 5:00 pm AEST, Monday to Saturday, and 11:00 am to 4:00 pm AEST on Sunday or any Public Holidays.

What is the estimated cost and timeline for repair/service my watch?

The timeframe for servicing or repairing your watch will depend on the brand and the level of work required. Repairs done under warranty typically take around 4 to 6 weeks, while more complex tasks like a Complete Service for a mechanical watch can take anywhere from 6 to 8 weeks, or even up to 14 to 16 weeks. However, please note that these timeframes are approximate and may vary significantly due to factors such as parts availability and repair center volume.

Do you do link adjustment? What is the cost to get my watch bracelet adjusted?

Watches of Switzerland offers bracelet adjustments for the watch brands available at our boutiques, at a cost of $50.00. To proceed with the adjustment, we require you to bring all parts of the watch, including any previously removed links. The estimated timeframe for the adjustment is the next business day, unless it falls over a weekend, in which case the timepiece will be available on the following Monday afternoon.

If the watch was purchased from a Watches of Switzerland store, the bracelet adjustment is complimentary.

Do you provide authentication services for luxury watches?

Regrettably, we are unable to provide authentication services at this time. We suggest visiting a vintage watch dealership near you for further information on the authenticity of your timepiece.

Can I order strap/bracelet/ extra link from you?

We are pleased to offer assistance with ordering straps, bracelets, or extra links for the watch brands available at our boutiques. You can drop off your timepiece at one of our boutiques, and our expert staff will facilitate the ordering process for you.

Do you provide valuation services for luxury watches?

Please note that Watches of Switzerland is not an certified pre-owned watch retailer. As we are an authorised retailer of luxury watches and can only provide valuations for brands and models currently sold at our boutiques. We recommend contacting a reputable vintage watch dealer for assistance with the valuation of your vintage timepiece.

When and how should I wind my watch with a hand-winding movement?

It is recommended that you wind your mechanical watch once a day (even when you are not wearing it) – this produces the energy required for the movement to work well for the next 24-hours.

A watch is wound to maximum capacity when you feel a certain resistance when turning the crown. Take care not to wind the watch past this point, or you risk snapping your mainspring.

Should I wind my automatic watch?

We recommend that you wear your automatic watch every day so that the movement of your wrist winds the timepiece on a regular basis. If you don’t wear it for a while and need to wind it, give the crown a few turns to wind the mechanism and set the movement working again.

What is involved in a full service?

Your mechanical watch is a high-precision instrument that operates 24 hours a day, or 8,760 hours a year.

It is essential to have your timepiece fully checked on an average of every three years to keep it running well and prolong its life without requiring expensive overhauls. If significant variations occur in the settings, you may need the movement serviced.

Our watchmaker will complete the following tasks in a full service:

  1. Firstly, full disassembly of the watch case and movement.
  2. Polishing of the case and bracelet, changing the gaskets, driving in or gluing of the crystal, followed by a water pressure test.
  3. Movement: Full cleaning of components or replacement if required, oiling, checking of the escapement fixtures and setting, reinsertion of the dial and hands.
  4. Casing up of the movement.
  5. Checking the power reserve.
  6. Ensuring your timepiece looks like new for you to enjoy.